Frequently Asked Questions
Frequent Questions from Clients
How quickly will I receive my item?
We are a small but bustling studio and strive to ship all orders within 3-5 business days of the order being placed, unless otherwise noted in the product listing.
Please allow extra order processing & shipping time during the holiday season.
Items are shipped via USPS or UPS.
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Can I request expedited shipping?
Absolutely, please note your desired in hand date in the notes section at checkout. Someone will be in touch with expedited shipping options and costs. A separate Paypal invoice will be forwarded.
Do you ship internationally?
USPS international shipping is used but please be aware possible duty, vat and/or taxes may be assessed as per the laws and regulations of the destination country. Please check with your local postal carrier for more specific information. Recipients are responsible for payment of these potential fees.
Can I return items?
We take great care in describing, photographing and quality testing every item in our shop. While returns are not accepted, please make us aware of any defects discovered within 48 hours of package receipt so we may rectify the situation.
Does Kristy teach in person workshops?
As of now, no in-person workshops are planned. However, we are looking to organize a few in the future!
Does Kristy offer private lessons?
Yes! There are a variety of options. Visit our Shop
for more info!
Your experience with Kristy’s art should be nothing but a joyful one. If for any reason you are not thrilled with your choice of item or pattern and would like an exchange, please get in touch within 10 days. Buyer pays return shipping and we ask the items be returned new and unused.
If you notice a quality defect before use, please get in touch within 48 hours of receipt so we can replace your item immediately.
We spend a great deal of time on our shop photography to accurately represent the glorious detail in each and every piece. Keep in mind, however, that monitors display colors differently.