We are a small but bustling studio & strive to ship all orders within 3-5 business days of the order being placed, unless otherwise noted in the product listing.

Please allow extra order processing & shipping time during the holiday season (November-December) & during product launch weeks & sales, up to 6-8 business days.

We ship daily, Monday through Friday, & our studio is closed Saturday & Sunday.

Items are shipped via USPS or UPS.

*For holiday delivery by December 25th, please order by the dates below. Any potential delivery delays are out of our control and we cannot guarantee delivery dates.

U.S Customers

USPS:

Ground Advantage (2-5 business days): December 15th

Priority Mail (1-3 business days): December 17th

Priority Mail Express (next-day to 2-day guarantee): December 19th

UPS:
*For all UPS Ground options, please order by 4pm est on the days below:
-4-Day Shipping: December 17th

-3-Day Shipping: December 18th

-2-Day Shipping or less: December 19th

3 Day Select: December 18th

2nd Day Air: December 19th

Next Day Air: December 22nd

International Customers – Canada & Mexico

USPS First Class International: December 6th

USPS Priority Mail International: December 6th

USPS Priority Express International: December 12th

UPS Standard: December 17th

UPS Worldwide Expedited: December 19th

UPS Worldwide Express: December 22nd

International Customers – All Other Countries

Please use UPS Worldwide Express by December 18th. Any orders placed after December 18th will not arrive before Christmas.

Absolutely, please note your desired in hand date in the notes section at checkout & we will do our very best to accommodate!

We offer USPS & UPS international shipping. Delivery time, which is not guaranteed, varies by destination.

Please be aware possible duty, vat &/or taxes may be assessed as per the laws & regulations of the destination country. Please check with your local postal carrier for more specific information. Recipients are responsible for payment of these potential fees.

Our shipping costs depend on the package weight & are automatically determined for each order via a direct app connection with USPS. We unfortunately have no control over the shipping costs nor do we add any cost to shipping.

Please note: Inquiries for lost or damaged packages cannot be processed for First Class International Mail without the Registered Mail services.

Once your order is processed, you’ll receive a confirmation email with tracking information.

The eCommerce platform our shop runs through automatically charges as soon as the order is placed, not when it ships.

We take great care in describing, photographing & quality testing every item in our shop. While returns are not accepted, please make us aware of any defects discovered within 48 hours of package receipt so we may rectify the situation.

Exchanges may be made within 10 days. Buyer pays return shipping & we ask the items be returned new & unused.

As of now, no in-person workshops are planned. However, we are looking to organize a few in the future!

Yes! There are a variety of options. Visit our Shop or Patreon for more info!

You can access Kristy’s tutorial by scanning the QR code provided on the product packaging. Hover your smartphone camera over the QR code & a yellow link will pop up, click on the link & it will take you to a website & the lesson is at the top.

You can send an email to [email protected] with any questions, comments, concerns, etc. & Kristen would be happy to help you out! When emailing, please remember there is a real person on the other end!

Customer service is offered via email only & you should receive a response within one business day. If we are busy or receiving an influx of emails, it may take a little longer to get a response – your patience is appreciated!

Email Customer Service Hours

Monday – Friday

8am – 4pm EST

*Holidays may affect these hours.